Ownership is the product.
This is the paperwork.

The complete source code — every module, migration, worker, admin surface and shipped asset — is delivered to your private Git repository at license transfer. There are no obfuscated modules, no encrypted binaries and no runtime license checks against Relay servers.

White-label rights depend on the plan you purchase:

You may modify the source code freely for your own business, including:

• Adding modules. New features, workflows, admin surfaces.
• Modifying existing modules. Change UI, logic, database schema.
• Adding integrations. Any provider, any API, any internal system.
• Forking. Maintain your own long-term branch of the platform.

Modifications live in your repository and stay with you forever. There is no requirement to contribute changes back or to relicense your modifications.

The following restrictions apply to every plan unless the plan matrix says otherwise:

• Redistribution. You may not publish, share or sell the Relay source code as-is, whether free or paid.
• Reselling. You may not resell the Platform as a standalone product outside the rights granted by your plan.
• SaaS usage. You may not operate a public, multi-tenant SaaS product powered by Relay unless your plan grants that right (Partner).
• License circumvention. You may not bypass license verification, remove ownership metadata or misrepresent your license tier.

The Relay source code may not be published to public repositories, package registries, code-sharing sites or file-sharing services. Sharing the code with contractors and employees working on your installation is permitted, provided they are bound by equivalent confidentiality obligations.

Operating a public, multi-tenant SaaS product powered by Relay is permitted only under the Partner plan. Launch and Growth licenses are intended for the license holder's own business and, where applicable, a single client relationship — not for open-signup SaaS operations.

Launch

30 days of deployment and defect support.

Growth

30 days of deployment and defect support, with priority response.

Partner

90 days of deployment, defect and integration support, plus a dedicated engineer for the first client rollout.

Extended support is available on demand at any time, priced by the block. Support access is separate from the license itself — your installation keeps running whether or not you have an active support window.

Product updates are published as tagged releases in your repository for the duration of your update window. You pull the tag, review the diff and deploy on your schedule. No forced upgrades. No telemetry-driven updates.

This license is perpetual. Relay may terminate it only in cases of material breach — for example, publishing the source code publicly, operating unauthorized SaaS under Launch or Growth, or using the Platform to send illegal or abusive messages. Even in the event of termination, your ownership of your customer data, infrastructure and Meta Business account is unaffected.

The Platform is provided "as is" without warranties beyond those required by applicable law. To the maximum extent permitted, Relay's total liability arising from your use of the Platform is limited to the license fee paid during the twelve months preceding the claim. Nothing here limits liability that cannot be limited by law.

Questions about license scope, upgrades or agency terms? Email legal@relaycrm.io. We answer with real information — not sales copy.