14 — Engineering support
The platform is yours.
We're here whenever you need us.
Buying Relay isn't the end of the journey. It's the beginning.
Whether you need deployment assistance, feature development, or technical guidance, our engineering team is available to help.
01 — Partnership
Support isn't a ticket.
It's a partnership.
We don't believe software should be delivered and forgotten.
Every business grows differently.
That's why engineering support remains available long after deployment.
- Phase 01
Purchase
- Phase 02
Deployment
- Phase 03
Training
- Phase 04
Business growth
- Phase 05
Custom features
- Phase 06
Continuous improvements
02 — Included with your purchase
Included with
your purchase.
Free initial deployment
We'll deploy your first production environment and verify everything is working correctly.
Platform configuration
Help configuring Meta Business, AI provider, domains, and environment variables.
Technical guidance
Need clarification? Our engineers are available to help.
Bug fixes
For verified platform issues, we provide fixes according to our support policy.
Documentation
Deployment guides, technical documentation, and product manuals.
Upgrade assistance
Guidance for updating your installation to future releases.
03 — Custom engineering
Need something
unique?
Every business has different workflows. Instead of forcing your business to adapt, we extend Relay around your operations.
ERP integrations
Bridge Relay to SAP, Odoo, NetSuite, or your in-house ERP.
Accounting systems
Wire invoices, receipts, and ledgers into Tally, Zoho, QuickBooks.
Inventory management
Sync product and stock data with your inventory platform.
Industry modules
Purpose-built workflows for real estate, healthcare, education.
Approval workflows
Multi-level approvals, escalations, and audit trails.
Custom dashboards
Role-specific dashboards for executives, sales, ops.
Reports
Scheduled reports, exports, and delivery to your data warehouse.
Payment gateways
Razorpay, Stripe, PayU, and regional processors.
Third-party APIs
Anything with a documented API — connected cleanly.
AI automations
Custom agents, classifiers, and enrichment pipelines.
Internal tools
Ops consoles and admin tools purpose-built for your teams.
Workspace enhancements
Custom roles, permissions, and workflow rules.
Every feature developed becomes part of your installation.
You continue owning everything.
04 — How we work
How we
work together.
- Step 01
Share your requirement
A short note is enough to start.
- Step 02
Discovery call
We understand your operations, users, and constraints.
- Step 03
Technical planning
Architecture, data flow, and success criteria.
- Step 04
Proposal & estimate
Fixed scope, transparent timeline, no ambiguity.
- Step 05
Development
Iterative builds against your acceptance checklist.
- Step 06
Testing
Automated + user acceptance testing before release.
- Step 07
Deployment
Merged into your installation with zero downtime.
- Step 08
Knowledge transfer
Documentation, walkthroughs, and code handover.
- Step 09
Support
Ongoing coverage under your license window.
05 — Response times
Typical
response times.
General questions
Within 1 business day
Deployment assistance
Priority scheduling
Bug reports
Based on severity
Custom development
Project timeline after review
06 — Frequently requested
Frequently requested
engineering work.
07 — Customer promise
"We don't disappear after the sale.
We're available whenever your business needs to grow."
— Relay engineering